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Privacy Policy
At Glenhaven Brooks, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.
Information We Collect:
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Personal data such as name, address, email, phone number, and payment information when placing orders.
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Usage data such as IP address, browser type, and pages visited on our site.
How We Use Your Information:
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To process your orders and deliver products.
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To improve our website, products, and services.
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To send promotional emails (you can opt-out anytime).
Data Security: We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Third-Party Sharing: We do not sell or share your personal information with third parties, except when required to complete your order (e.g., shipping companies).
Your Rights: You can request access to your personal information or ask for it to be deleted by contacting us at www.glenhavenbrooks.com.
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Terms and Conditions
By accessing Glenhaven Brooks' website and placing an order, you agree to be bound by these terms and conditions.
Eligibility to Purchase: To place an order, you must be 18 years of age or older and provide accurate and up-to-date personal information.
Pricing and Payment: All prices listed on our website are in INR and include taxes unless specified. Payment must be made at the time of order through the payment methods provided on the website.
Product Availability: We strive to ensure that all products listed on our website are available. In case of stock unavailability, we will notify you immediately and provide alternatives or a refund.
Limitation of Liability: We will not be held liable for any direct, indirect, incidental, or consequential damages that arise from the use of our products or website.
Changes to Terms: We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on this website.
About Us
Cancellation and Refund Policy
We want you to be satisfied with your purchase at Glenhaven Brooks. Please review the following cancellation and refund terms.
Order Cancellation:
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Orders can be cancelled within 24 hours of placing the order, provided the product has not been shipped. To cancel, contact us at [support email].
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After 24 hours, cancellations will not be accepted as the product may already be in the shipping process.
Refunds:
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Refunds are available for cancelled orders within the cancellation window.
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If you receive a damaged or incorrect product, you can request a refund or replacement within 7 days of receiving the order. Contact us with photos of the damage/issue.
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Refunds will be processed within 5-7 business days after we receive the returned product.
Non-refundable Items:
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Customized or perishable items, such as opened tea packets, are non-refundable unless defective.
Shipping and Delivery Policy
At Glenhaven Brooks, we strive to deliver your products safely and on time. Here’s what you can expect regarding shipping and delivery.
Shipping Charges:
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Free shipping on orders over ₹500. For orders under ₹500, a flat shipping fee of ₹50 will be applied.
Delivery Time:
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Standard delivery takes 3-7 business days within Delhi and 7-10 business days for other locations in India.
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Delivery times may vary during holidays or due to unforeseen circumstances.
Order Tracking: Once your order is shipped, you will receive a tracking number via email/SMS, allowing you to monitor your shipment.
Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to receive it, we will contact you to arrange redelivery, which may incur additional charges.
International Shipping: Currently, we do not offer international shipping.
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